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Ethernet disabled?

akbarhim
Joining in

Hi

I’m a new customer and I’ve been trying for the past few days to get my Tado heating system to work via the Ethernet ports at the back of my Hub 5.

It appears they aren’t working (they do not emit a green glow when I plug the cable in and obviously I do not get internet connection to my heating system)

Do I need to do something to enable them? I don’t want to be stuck with fiber broadband if I can’t heat my house in winter! If it’s something that’s an ongoing issue I’d rather cancel within my 14 days and go back to crappy Sky copper broadband.

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

Is your Tado a 10/100 network device?  Seems some older NIC’s don’t work with the Hub 5? Try a different device to check, one  that has a 1Gb NIC. 
The Hub is just plug and play btw, nothing to configure to get the ports working.

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newapollo
Very Insightful Person
Very Insightful Person

Hi akbarhim 

The ethernet ports on the hub 5 don't light up.

Have you reset the Tado system since you switched from sky to VM?  

You don't say which tado system you have however there's plenty of support on the tado website.  I've included two links below although they may relate to your system
https://support.tado.com/reset-the-pairing-of-my-smart-thermostat-or-wireless-temperature-sensor 

https://help.tado.com/how-do-i-do-a-factory-reset-on-my-tado-x-devices 

Dave
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Tudor
Very Insightful Person
Very Insightful Person

The Tado is only 10M, it will not work with the Hub5 as the Hub is only 100/1000M. The only way to get it to work is to buy a cheap 10/100/1000 5 port network switch. From memory they should only be about £15. I have a Tado and have spooked to their ‘technical’ help people, they did confirm it’s only 10M and said it must be plugged directly into your router. Completely untrue, mine is working from one of my network switches.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

goslow
Alessandro Volta

From past topics (and this datasheet)

https://mediacomcc.custhelp.com/euf/assets/documents/modem%20user%20guides/sagmecom_fast3896_datashe...

it looks as if the 2.5Gbps port is 100/1000/2500 and the other ports are 10/100/1000 so try using a port which is not the 2.5Gbps port and see if you get a link light.

If still no luck, the issue can be added to the many issues of the Hub 5and you'll need to use a switch as suggested already.

legacy1
Alessandro Volta

Or why not get a better router with 1Gb ports and use hub in modem mode

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Tudor
Very Insightful Person
Very Insightful Person

"Or why not get a better router with 1Gb ports and use hub in modem mode" if the op ok with the rest of their network, it’s a lot,lot, cheaper the get a switch.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2