Forum Discussion

ypereira's avatar
ypereira
Joining in
9 months ago
Solved

Email to complain

I had the most frustrating experience with Virgin Media ever, been trying to get broadband, telephone and tv install since 11 September, only to be postpone in about 4 different occasions, every sing...
  • goslow's avatar
    goslow
    9 months ago

    Unfortunately, delayed installations are a very common topic of complaint on the forums. You will find hundreds of similar past topics on the 'Quick Start' forum.

    You should be eligible for compensation for any delay

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    and this is the only official compensation you are entitled to. It is payable once your installation is completed or up to the point you or VM cancels the installation if not completed.

    VM regularly tries to dodge paying this, or to reduce the amount paid out, in the topics which come up on here. Keep very detailed notes, along with evidence of appointments, calls, texts, emails etc. to ensure you get paid what you are owed.

    You may have to go to the ombudsman to get paid what is due but the ombudsman cannot compel VM to install for you nor speed up the installation process.

goslow's avatar
goslow
Alessandro Volta
9 months ago

Unfortunately, delayed installations are a very common topic of complaint on the forums. You will find hundreds of similar past topics on the 'Quick Start' forum.

You should be eligible for compensation for any delay

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

and this is the only official compensation you are entitled to. It is payable once your installation is completed or up to the point you or VM cancels the installation if not completed.

VM regularly tries to dodge paying this, or to reduce the amount paid out, in the topics which come up on here. Keep very detailed notes, along with evidence of appointments, calls, texts, emails etc. to ensure you get paid what you are owed.

You may have to go to the ombudsman to get paid what is due but the ombudsman cannot compel VM to install for you nor speed up the installation process.