Dropped kerb man hole cover.

[Lorna1312]

Please can someone send me in the right direction.

I’ve got a virgin media manhole cover and we have just applied for a dropped kerb but will need the cover adjusting/lowering.

i cannot contact anyone over the phone. I’ve emailed too.

could someone send me in the right direction?

[Lorna1312]

Hi Nicola how did you get on if you don’t mind me asking? Thanks

[goslow]

Have you filled in the enquiry form below?

https://www.virginmedia.com/help/diversionaryworks

The process is explained below

https://community.virginmedia.com/t5/QuickStart-set-up-and/Manhole-Cover-Dropped-Kerb/m-p/5295367#M2...

The moderators keep removing the email address each time it appears on here

You should get a VM forum team reply on here but it might take a few days

[jpeg1]

There's also this email address

DiversionarySupportTeam@virginmediao2.co.uk

[Lorna1312]

Thank you. Are they good at replying do you know?

[jpeg1]

VM response to outside queries is usually very slow. 

[goslow]

Usual advice when dealing with VM is to set your expectations to a very low level and you won't then experience any disappointment.

[Lorna1312]

This is not sounding very positive at all!

how am I meant to move forward with getting a dropped kerb? 

[goslow]

You have to start the process by using the email address above (before it disappears) or using the contact form on the link provided above.

After that it's anyone's guess.

The timescales and process is explained in the post from Mattyboy117 linked above

[jpeg1]

You could post a picture of the pavement here. A VM staff member may pick this up and pass it on internally.