on 03-07-2024 00:02
Double arrow on hub flasing. No Internet. Please help
on 03-07-2024 09:38
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
on 05-07-2024 13:33
Hi @Julie1971
Welcome to the community forums
Sorry to hear you're having issues with your services. I can see that you've since been in touch and the team have been able to assist your further with this. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).