Done everything right and still nothing

[Spudnando]

Hi

I am a returning customer and got my quick start kit today. Done everything right and got a text saying can't activate. I have been onto web messaging and said it would be shortly as she did it manually. 3 hrs later still nothing. Light on hub 3 is white but no Internet coming through....

[Stokeymick76]

Hia, same here. Was told there's a problem their end apparently. Got a engineer coming out tomorrow if it doesn't activate itself overnight. Have you go the error code 1002?

[Spudnando]

On the tv box yes 

[Stokeymick76]

Yea same here mate

[Stokeymick76]

Told me to try again after midnight 😔 

[Robert_P]

Hello Spudnando

Sorry to hear of the activation issues experienced, thank you for taking the time to raise this via the forums and welcome to the community.

We can see you have spoken to the team since posting, we trust they were able to help resolve the issue for you.

If you do need further support or assistance in the future, please don't hesitate to get in touch via the forums and we'll be happy to help.