Didn't receive a survey for technician feedback

[TC292]

I had my internet sevice installed yesterday but have yet to recieve an email link to the feedback survey. I've confirmed the contact details on my Virgin account are correct and double checked my spam folder too.

Would it be possible for the email to be resent or a direct link to the survey be sent via private message? I wouldn't want the technician to miss out on the positive feedback they deserve.

Thanks

[TC292]

Haven't had anything through yet and no one has reached out, so if any virgin media staff see this could the below feedback please be passed along internally, thanks.

Technician's name and ID: Chris 82676
Friendly and professional he had my internet service set up quickly and explained the process throughout. He went the extra mile and spent the time needed to ensure the setup was best suited to my needs. 10/10!

[Beth_G · Accepted solution]

Hi TC292

Welcome to the Community Forums.

Thanks so much for taking the time to post your feedback about Chris, it really is appreciated.

We've ensured that your words have been passed on to him and his manager.

If there's anything we can help you with going forward, just let us know 😊