Technically it could be construed as slightly misleading rather than incorrect.
What Adri said was ‘if you wait and eventually get connected up then they will apply the relevant credits to your first bill’ - yep ok fair enough, you may need to kick off slightly to get the proper level of compensation but still.
Then ‘Unfortunately, this will not happen if you decide to cancel the installation process….’, well, yes naturally, they can’t add credits to a bill if you aren’t getting any bills, can they?
Now this could be interpreted as a warning to you not to cancel or you get nothing at all, however, luckily the link provided does give the correct situation. You are entitled to compensation of a bit under £6 per day for each day that the install is delayed from the first, in writing installation date until one of three things happen,
a) VM install the service, even then you aren’t actually obliged to take the compensation in the form of a credit, you can actually insist on a cheque for the full amount.
b) You cancel, in this case VM are obliged to send you a cheque for the full value up to your cancellation date, by cheque within 30 days.
c) Now this one never seems to happen, VM decide that they aren’t prepared to pay any more compensation, presumably because they realise that they aren’t going to connect you up anytime soon if at all. They should then send you a formal ‘cease notice’ informing you of this, but they are still obliged to pay the daily compensation rate for an additional 30 days, again in the form of a cheque.
Let’s give the benefit of the doubt here, and put it down to a poorly worded sentence.
Anyhow, five months now, that compo is really racking up!
