Damaged/disconnected on-street cable

[zappo]

Appear to have had my connection broken out with my home, either a disconnected or damaged on street cable, have booked engineer/technician and have read I will be charged £25. Is this correct? It is not through any fault of my own, simply lost internet connection yesterday.

[nodrogd · Accepted solution]

Fault call-outs are free. It's only customer requested alterations & NFF (No Faults Found) that are charged to the customer.

Issue moved to the support boards in order to trigger staff follow up.

I have removed your duplicate thread from the Networking board. Please do not post multiple threads with the same issue, as it causes confusion & is also against forum rules.

[zappo]

Equipment in home fine however been without internet for approx 24 hrs, certain on street connection is damaged or disconnected. Booked engineer/technician read it is a £25 charge, is this correct? Issue is no fault of mine.

[zappo]

Thank you for the information, I appreciate it. I apologise for duplicate posts it had been unintentional.

[jbrennand]

What is being reported on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If its a known issue all Tech visits should get auto-cancelled - and so no charge.  Just double check in you online account