Covert business address to residential

[Frd]

Hello,

We have an address that is currently assigned to virgin business.

The plot has been redeveloped to residential, and I would like to switch the service to residential.

Please can anyone else? what is the process?

Many thanks in advance

[nodrogd · Accepted solution]

First thing to ensure is that you are actually running on VM infrastructure. Virgin Business comes in two forms:

1) In cabled areas it uses the same infrastructure as residential services minus the TV component.

2) In offnet areas it uses leased lines via Openreach.

Only with 1 above can you switch to residential services. VM cannot run the residential services on leased lines.

[Frd]

Hi, many thanks for the response! it was helpful