Contractor Trespass and damage

[jruk1981]

Good Morning,

My neighbour has recently had Virgin cable installed and this was done whilst so was away from home. The contractor has connected in front of my property and damaged my hedge and left concrete and crisp packets on my property whilst running the Green conduit through my garden.

My intention is to disconnect the cable at the pavement to prevent it entering my garden but I can see from previous complaint posts you have been able to resolve the reported issues. Is it possible you can resolve this? I would rather not leave my neighbour without service but then again I shouldn’t have  people trespassing on my property. 
My neighbour has a connection point in front of their property so this was totally unnecessary. Can you contact me to resolve?

Thanks in advance

James

[Hosay299]

HI one of the team will message u back in the next few days. seems odd to do what they have done

i would also speak with ur next door and see why this has happended as they might need to report the issue to as could result in a lose of service down the line for a while 

[John_GS]

Hi @jruk1981 

Thanks for posting and welcome to the community.

Sorry to hear of this happening and I'll send you a PM now to assist further.

[jruk1981]

3 weeks and still nothing! After Virgin contacted me to say they would follow up each week to ensure the matter was resolved, this didn’t happen once. 

The options are that I disconnect the cable on my land or Virgin pay me for the access across my land. I will leave it for a further 7 days by which time that will have been 4 weeks!

[Hosay299]

If not happy with service log formal complaint 

[David_Bn]

Thanks for coming back to the thread @jruk1981, and I'm sorry to hear that this is ongoing.

I see that one of my colleagues picked this up and sent you a private message to help get this resolved for you.

We would advise getting back in contact with them to gain an update, or for the potential chasing for an update to be undertaken so we can get this resolved as soon as possible for you.

Thanks,

David_Bn

[Hosay299]

I would be opening a formal ceo office complaint as they have more powers than others 

[jruk1981]

Still the clock ticks and no resolution. I have made my neighbour aware and he is also going to raise this with VM. Unfortunately this is what happens when you employ Cowboys such as Svella. 
I am starting to think the only answer is for me to cut out the cable to at least allow me to set about rectifying the damage to my garden

[goslow]

Where is the plastic omnibox, on the wall outside the property, in this arrangement? Has it been fitted on your side or the neighbour's side?

Can you unplug the connection at the omnibox and move everything to your neighbour's side of the hedge? If the connection doesn't reach to reconnect, it is your neighbour's issue to sort out with VM but at least your neighbour gets a better chance to reconnect if the cable is only disconnected, rather than cut.

[jpeg1]

As usual with VM, they are playing on your good nature and leaving it in the hope that you will give up.  The answer is in your hands, with a pair of strong scissors.