Connected 1 week ago but never work and been sent a bill for £72+

[VictoriaW]

I have had 2 engineers out to connect and solve the issue. We aren't getting any Internet for weeks. This was supposed to be a simple house move and it has been a nightmare. 

New we have a bill for £72.29 and I received a phone call to explain that I was actually miss sold "Home work" add on. But it is still on the bill. 

I don't know how I can be charged for a service I haven't received and better still, I'm paying far beyond what my old address cost. How does that make sense?! 

I'm ready to cancel and be done.

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They cannot charge you until the service is actually connected. 

[David_Bn]

Thanks for reaching out to us @VictoriaW, and a very warm welcome to our Community Forums!

Sorry to hear of the difficulty you've faced when trying to obtain a connection in your new property following your recent house move.

I'd be happy to pick this up for you, to see what assistance we can offer to have this resolved.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn