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Connect powerline adaptor to hub 5

Joining in

I have just got my new hub 5 installed and working yesterday, on my old Internet supplier I had a powerline adaptor fitted so I could get Internet in my garage. Since my new hub 5 has been installed the powerline adaptor no longer works. No matter what I try it just won't connect and it says no Internet connection.  Can anyone help? I really need this as I need Internet in my garage. The virgin media pods will not extend far enough to my garage. I need this to work ASAP. Does the hub 5 not support a powerline adaptor? Surely these should work to give you a further distance? Thank you


Community elder

There have been reports of this issue in previous threads, and I'm unsure if there is a fix.

The only thing I can suggest is a full reset of the powerline adapters.

Super solver

What is the make and model? Have you tried a full reset? 

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I have tried a full reset on the router amd the powerline adapters and still no luck. Previously when I changed suppliers I literally had to link it to the hub and it worked within minutes. 

They are netgear powerline adapters. Very easy to set up to a new hub, they are picking the hub up ok but won't give me an Internet connection. Previously when changing supplier it only took a few minutes, I have spent a full day trying resetting everything to factory and starting again but no luck at all. I guess I am going to have to contact them again or cancel my contract as I need this to be working. 

Alessandro Volta

Maybe the hub can some how not work with powerline adapters?

You can get your own router with 1Gb ports and put hub in modem mode


Are you using VM pods in conjunction with the powerline adapter?

How are you connecting to the powerline at the garage end (wired or wireless)?

Have you tried both connection means (wired and wireless) at the garage end (to see if it is a wired or wireless or both sort of problem)?

The last Netgear powerlines I owned had a handy little utility program to go with them to set them up and check they were communicating with each other. Do yours have such a program and does that give you any more info on what the problem might be?

Which ethernet port on the Hub 5 are you connecting to? Avoid the 2.5Gbps port as that may not work on some legacy devices.

Very Insightful Person
Very Insightful Person

The best way to test is to have both transmitter & receiver plugged in next to each other. Then perform an initial setup. If they work next to each other, but then don’t when you move the receiver to the desired location then there is an issue on the ring main or between one ring main & another.

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Very Insightful Person
Very Insightful Person

As the OP stated they were working prior to the Hub 5 I’m wondering if they have a 10/100 NIC?  There are reports that the Hub 5 refuses to work on some of these older NIC’s. It may need a gigabit switch between the Hub and the PLA?

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If one or both Powerline adaptors have web management screens,
they should be configured to have IPs in the range to work with a VM Hub.