Hello,
We upgraded recently to add TV and phone to our package, since that upgrade something about the broadband was a little....off which after a few weeks of been like this mainly noticeable in gaming, remote desktop or other streaming I logged into the Hub to see Post RS Errors on the 3.0 channels where in the in the almost a year before it was 0 across the board. The 3.1 channel is also visible now with this showing errors
I have watched this over a period of a week or two and all area including upstream time outs are climbing over time. According to the VM webpage there isn't any broadband issues in my area, can anyone see any issues in the router stats below to see if I need to involve VM.
Thanks.
3.0 Downstream channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 2.4 39 QAM 256 25
2 139000000 3.4 38 QAM 256 1
3 147000000 3.4 38 QAM 256 2
4 155000000 3.3 39 QAM 256 3
5 163000000 3.5 39 QAM 256 4
6 171000000 3.3 39 QAM 256 5
7 179000000 3.7 39 QAM 256 6
8 187000000 3.6 39 QAM 256 7
9 195000000 4 39 QAM 256 8
10 203000000 3.7 39 QAM 256 9
11 211000000 4.2 39 QAM 256 10
12 219000000 4 39 QAM 256 11
13 227000000 3.9 39 QAM 256 12
14 235000000 3.9 39 QAM 256 13
15 243000000 3.6 39 QAM 256 14
16 251000000 3.5 39 QAM 256 15
17 259000000 3.2 39 QAM 256 16
18 267000000 3.1 39 QAM 256 17
19 275000000 2.9 39 QAM 256 18
20 283000000 2.5 39 QAM 256 19
21 291000000 2.8 39 QAM 256 20
22 299000000 2.4 39 QAM 256 21
23 307000000 2.6 39 QAM 256 22
24 315000000 2.3 39 QAM 256 23
25 323000000 2.4 39 QAM 256 24
26 339000000 2.5 39 QAM 256 26
27 347000000 2.9 39 QAM 256 27
28 355000000 2.7 39 QAM 256 28
29 363000000 3.2 39 QAM 256 29
30 371000000 3 39 QAM 256 30
31 379000000 3.3 39 QAM 256 31
3.0 Downstream channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 39 59 137
2 Locked 38 40 132
3 Locked 38 43 126
4 Locked 39 39 147
5 Locked 39 36 141
6 Locked 39 38 174
7 Locked 39 40 142
8 Locked 39 33 152
9 Locked 39 29 134
10 Locked 39 31 179
11 Locked 39 48 129
12 Locked 39 29 137
13 Locked 39 39 108
14 Locked 39 63 148
15 Locked 39 108 88
16 Locked 39 64 122
17 Locked 39 37 116
18 Locked 39 28 115
19 Locked 39 32 123
20 Locked 39 45 93
21 Locked 39 58 127
22 Locked 39 92 103
23 Locked 39 127 95
24 Locked 39 146 96
25 Locked 39 102 104
26 Locked 39 52 99
27 Locked 39 49 98
28 Locked 39 47 67
29 Locked 39 48 60
30 Locked 39 48 98
31 Locked 39 49 60
3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 94 4K 1840 QAM 4096 1108
3.1 Downstream channels
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 41 4.9 3198034475 103744
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
0 60300000 41.5 5120 QAM 64 1
1 53700000 41.3 5120 QAM 64 2
2 46200000 42 5120 QAM 64 3
3 39400000 42 5120 QAM 64 4
4 32600000 41.8 5120 QAM 64 5
5 23600000 42 5120 QAM 64 6
3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0 ATDMA 0 1 1 0
1 ATDMA 0 1 0 0
2 ATDMA 0 1 0 0
3 ATDMA 0 1 2 0
4 ATDMA 0 1 18 0
5 ATDMA 0 1 0 0
