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Changing delivery address of installation pack with account number

Joining in

Hello, I ordered a starter pack a couple of days ago for a house I'm soon moving into. The delivery date is prior to when I will move in, so I need to change the delivery address. I've seen you can change this in your Virgin account but in my Virgin Media Contract Information Sheet I have neither a Customer account number nor a customer area reference, instead just a "-" is stated. This means I also can't phone into Virgin's helpline.

Any help would be appreciated


Very Insightful Person
Very Insightful Person

Hi @SamFitzpatrick 

You could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hi SamFitzpatrick, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having an issue with the delivery and will send you a PM so that this can be looked into further. 

Kind regards, Chris.

Forum Team (Retired)
Forum Team (Retired)

Hi @Boyan1985 


Thanks for posting on our community forum and sorry to hear about the issue with the delivery


I'll drop you a private message now to collect some more information and investigate further, keep an eye on your inbox for a message from myself.


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

2 weeks ago you said you’ll drop me a PM regarding the delivery, no message arrived yet. 
good thing I wasn’t relying on your help 

I am so sorry to hear about this.

I am going to send you a PM right now. Cheers 

Matt - Forum Team

New around here?