Change delivery address for broadband

[Lx2]

Hello,

Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone.
However on the email it says the wrong delivery address where I won’t be available to receive.

Where can I update this?

[Tudor]

I believe VM will not deliver equipment to any address other than the one where it is to be connected, probably for security reasons. 

[Matthew_ML]

Hey Lx2, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

As mentioned above unless its click and collect we would send it to the house registered on the account, was it a click and collect ordered you wanted? Cheers 

[Lx2]

Hi the problem was solved after I contacted customer service.

[Steven_L]

Thanks for coming back to us Lx2 and we're glad to hear that your issues have now been resolved👍

Kind Regards,

Steven_L