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Change delivery address for broadband

Joining in


Today I confirmed my broadband order over the phone with customer service, and I requested to change delivery address and confirmed over phone.
However on the email it says the wrong delivery address where I won’t be available to receive.

Where can I update this?


Very Insightful Person
Very Insightful Person

I believe VM will not deliver equipment to any address other than the one where it is to be connected, probably for security reasons. 

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Forum Team
Forum Team

Hey Lx2, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

As mentioned above unless its click and collect we would send it to the house registered on the account, was it a click and collect ordered you wanted? Cheers 

Matt - Forum Team

New around here?

Hi the problem was solved after I contacted customer service.

Thanks for coming back to us Lx2 and we're glad to hear that your issues have now been resolved👍

Kind Regards,