Forum Discussion

Walthall32's avatar
Walthall32
Joining in
2 years ago
Solved

Can I move my router to another already installed internal box?

Hi, when we moved into the current property there were 4 internal white boxes (hallway, lounge, dining room (used as a second lounge and what we call the Snug). With our installation they just shoved...
  • jpeg1's avatar
    jpeg1
    2 years ago

    It's unlikely that all those points are connected to the incoming cable, and moving the Hub may need signal level adjustments to be made. 

    For £25 you can have a technician come out to move the Hub to a better place, and check out what all the cables are doing. It's about the only thing VM does that could be called a bargain. 

jpeg1's avatar
jpeg1
Alessandro Volta
2 years ago

It's unlikely that all those points are connected to the incoming cable, and moving the Hub may need signal level adjustments to be made. 

For £25 you can have a technician come out to move the Hub to a better place, and check out what all the cables are doing. It's about the only thing VM does that could be called a bargain. 

  • Walthall32's avatar
    Walthall32
    Joining in
    2 years ago

    Thanks for the response - any idea how I go about booking a technician?

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      2 years ago

      Hello Walthall32

       

      Thanks for posting in regards to relocating the Hub, we appreciate you raising this via the forums.

       

      We can see members of the forum have reached out with possible solutions, if none of these have resolved the issue we're happy to arrange a visit from an engineer to relocate the Hub. Please be aware that as this is a non fault call out there would be a standard charge of £25.

       

      If you're interested in discussing and arranging this option, let us know here and we can assist further.

       

      Rob