Can I get broadband

[BettyJo1]

I have checked my address on the website and it states that I can get broadband. My neighbour 2 doors along has Virgin broadband. 
However since I placed my broadband order I have been told that it has been put on hold, due to construction work needed. Can this please be checked to see what’s going on? I why would the website tell me it’s available if it’s not?

[nodrogd]

Construction needed could mean:

1) There is a blockage in the street duct preventing a cable being pulled to your property.

2) Your property was found not to have an access "tee" installed into the street ducting. A lot of the original cable builds are circa 40 years old & were built in a rather hasty fashion. The insertion of tees was the last job undertaken, & if the build was behind schedule it was not uncommon for the construction crews to just fill over where the tee should be with tarmac without finishing the job.

[Matthew_ML]

Hey BettyJo1, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

As mentioned above it could be any of factors plus more.

Have you been given a date for them to come and take look at the fault?