Can I get a new coax cable? The one the engineer gave me is broken!

[Rnutttt]

Hey,

does anyone know how I can get a new coax cable. The wire that goes from my virgin wall socket to the router has worn and snapped or i think it was installed that way.

i have found some on amazon but unsure if they are the same quality? Can anyone please advise? 

thanks

R

[Rnutttt]

Hey,

does anyone know how I can get a new coax cable. The wire that goes from my virgin wall socket to the router has worn and snapped or i think it was installed that way.

i have found some on amazon but unsure if they are the same quality? Can anyone please advise? 

thanks

R

[carl_pearce]

You need to contact VM for a new coax cable as you cannot use your own.

Either wait a few days for a reply on here, or contact them directly.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system..

[carl_pearce]

Duplicate:

https://community.virginmedia.com/t5/Networking-and-WiFi/How-can-I-get-a-new-coax/td-p/5597664

[nodrogd]

Threads merged - Please do not post multiple threads with the same issue. It causes confusion & does not get things resolved any faster. It is also against forum rules.

Thanks.

[Nathan_B]

Hi there @Rnutttt 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that the coax cable is broken, I'll certainly be happy to arrange another for you so I'll pop you a PM to confirm some details.

Regards

Nathan