Cable to house disconnected

[vickib23]

[MOD EDIT: Personal info], Redfield, Bristol bs5 9db - cable from pole to house has become disconnected and is hanging in front of our door.

[Corey_C]

Hi @vickib23 

Is this an individual connection to the home? If so then this will require a tech visit to the home.

Cheers.

[vickib23]

Hi @corey_c

yes it is an individual connection to our home - how can I get this fixed/reported?

[Matthew_ML]

Hey vickib23, thank you for reaching back out and I am sorry to hear this.

Let me send you a DM. 

[Matthew_ML]

Glad we've got the ball rolling on this.