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Cable runs past my house - how do I get connected

Grobbs
Joining in

Hi - The Virgin cable runs around the outside of my property on 2 sides a few metres from my boundaries. Many of the neighbouring properties show as available on the postcode checker, but not mine - I suspect as it was an infill development a few years ago and records haven't been updated. My current Openreach BB connection is coming to end of contract, can someone contact me to see if I can get connected ?

1 ACCEPTED SOLUTION

Accepted Solutions

Adduxi
Very Insightful Person
Very Insightful Person

Try calling the pre-installs team on 0800 052 1734, they may be able to send a spotter out to investigate.

If you are able to get VM, do not cease your existing BB supplier until VM is actually installed and running.  There are many posts here of failed and delayed installs, leaving users with no internet

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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See where this Helpful Answer was posted

4 REPLIES 4

Adduxi
Very Insightful Person
Very Insightful Person

Try calling the pre-installs team on 0800 052 1734, they may be able to send a spotter out to investigate.

If you are able to get VM, do not cease your existing BB supplier until VM is actually installed and running.  There are many posts here of failed and delayed installs, leaving users with no internet

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Unfortunately, calling that number got me nowhere - just wanted to pass me to sales, who then dumped me back into a general queue - are there any VM employees on here that can have a proper look and have a conversation with ?

Hi @Grobbs, thank you for your posts.

We're sorry to hear about the poor experience you had having followed the advice provided 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

OK, Thanks, that would be very helpful