on 18-06-2024 12:33
Hi - The Virgin cable runs around the outside of my property on 2 sides a few metres from my boundaries. Many of the neighbouring properties show as available on the postcode checker, but not mine - I suspect as it was an infill development a few years ago and records haven't been updated. My current Openreach BB connection is coming to end of contract, can someone contact me to see if I can get connected ?
Answered! Go to Answer
18-06-2024 16:33 - edited 18-06-2024 16:34
Try calling the pre-installs team on 0800 052 1734, they may be able to send a spotter out to investigate.
If you are able to get VM, do not cease your existing BB supplier until VM is actually installed and running. There are many posts here of failed and delayed installs, leaving users with no internet
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
18-06-2024 16:33 - edited 18-06-2024 16:34
Try calling the pre-installs team on 0800 052 1734, they may be able to send a spotter out to investigate.
If you are able to get VM, do not cease your existing BB supplier until VM is actually installed and running. There are many posts here of failed and delayed installs, leaving users with no internet
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
19-06-2024 12:45 - edited 19-06-2024 12:46
Unfortunately, calling that number got me nowhere - just wanted to pass me to sales, who then dumped me back into a general queue - are there any VM employees on here that can have a proper look and have a conversation with ?
on 21-06-2024 17:50
Hi @Grobbs, thank you for your posts.
We're sorry to hear about the poor experience you had having followed the advice provided 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.
Regards,
Daniel
on 21-06-2024 20:15
OK, Thanks, that would be very helpful