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Cable move to new address

Pips99
Joining in

on ‎21-01-2024 10:26

Hi, I have recently l moved house and would like to use my ground floor cable access point for the router but the cable which needs to be replaced by the new one has rusted over as it’s old (Telewest Broadband). Can I arrange on this forum for an engineer to replace the box with the cable on it so that the VM router can attach there? 
i can’t seem to find an option on your website for arranging a visit.
Thanks!

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎21-01-2024 11:52

It's a standard £25 fee for a non fault call out.  If you wait here a day or two a VM Mod should pick this up and arrange directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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John_GS
Forum Team
Forum Team

on ‎23-01-2024 12:50

Hi @Pips99 

Thanks for posting and welcome to the community. Hope the house move went well.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎24-01-2024 15:35

Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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