Cable entry point move for building work

[NotHappy2015]

Hopefully someone can help?  I need the entry point moved as we are starting building work in January.  However, I can't work out which option it is when calling and each time I do choose one, the waiting times are very long!

I know it costs to do this and I need it done in the next couple of weeks.  Can someone help me?  Will it get picked up from here?

Thanks!!!!

[Tudor]

Just report it as a fault, there will be a charge on £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[NotHappy2015]

Thanks for the reply, but do I report it as a telephony, broadband or TV fault?  Each time I get through and choose an option to report, it asks me to choose further options that makes no sense to be honest!  Think I will wait for a VM staff member to pick this up and help.......

[John_GS]

Hi @NotHappy2015 

Thanks for posting and welcome back to the community.

I can see from a background check that you've called in and spoke to the team since posting. You've got a visit booked in, please let us know how it goes or if you need further help.

[NotHappy2015]

Hi John

Thanks for the response.  I have it booked as a fault not a move of the connection, is this correct?  Or can you put a note on the record so the engineer is aware? (or does it not matter?!?)

Cheers

[Ayisha_B]

I'll pop you a PM to discuss further!

Thanks

[Ayisha_B]

Thanks for confirming the requested details via PM.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes!

[Hbhoss]

Hi John, I am also wanting to move the entry point for my virgin cables. Please could you message me about this.

Cheers,

Dev

[Tom_W1]

Hi @Hbhoss thanks for your reply here.

Of course we'd be happy to help here - please expect a PM from me to arrive shortly and respond directly when you can! 

Many thanks