Cable box outside

[Cookm015]

 

Hi 

our cable box outside is broken due to the wind lately 

I did phone and they organised an engineer to come this Wednesday and I was told I was not needed to be in as it’s not inside the property 

but the text states I need to be in and show id

can someone please confirm whenever I need to be in or not 

[Martin_N]

Hi Cookm015,

Thank you for your post. Our apologies for the confusion with the visit. 

If the visit is just for the Omnibox out side then you don't need to be present as all work should be done outside. 

If you or someone over the age 18 can be present then we do always advise to have someone in case the engineer does need property access but this generally isn't the case. 

^Martin