Forum Discussion

Wharper7's avatar
Wharper7
Joining in
2 years ago

Broken outside box cover

Hi just had virgin broadband installed
installer broke the corner of the brown box outside so no longer rainproof 

how can i get a cover sent out so i can repair this?

3 Replies

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Wharper7,

    Thank you for your post. I'm very sorry to hear about the Omnibox being broken. 

    We can certainly look to help with this. I will private message you now to confirm your details. 

    ^Martin