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Broken outside box cover

Joining in

Hi just had virgin broadband installed
installer broke the corner of the brown box outside so no longer rainproof 

how can i get a cover sent out so i can repair this?


Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

I will wait for a response on here thank you.

Forum Team
Forum Team

Hi Wharper7,

Thank you for your post. I'm very sorry to hear about the Omnibox being broken. 

We can certainly look to help with this. I will private message you now to confirm your details.