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Broken Brown Box Outside - Wires explosed to elements

lulamomo
Joining in

4 weeks ago

How can I get this fixed quickly please - I am worried about the delicate wires being exposed to wind and rain etc.  Happy to send a photo of the situation.  TIA, Lucy

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

4 weeks ago

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Ashleigh_C
Forum Team
Forum Team

3 weeks ago

Hi there @lulamomo 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this is issue with an exposed Omnibox cover, would you be able to provide an image of this for us? 

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lulamomo
Joining in
In response to Ashleigh_C

3 weeks ago

Hi Ashleigh,

Thanks for getting back to me - please find photo attached.

Lucy.b2c3c2a1-3a9e-496c-a8ea-4ac7d384716b.JPG

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Steven_L
Forum Team
Forum Team
In response to lulamomo

3 weeks ago

Thanks for coming back to us lulamomo. I can arrange an engineer appointment from here to have this repaired but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
Kind Regards,
Steven_L

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