Broadband self install kit didn’t arrive

[Loundy83]

The QuickStart pack was supposed to arrive 5th April but it has not been delivered.  I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.

[VM-Jon]

Hi @Loundy83 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon