Broadband outage in KT15 area

[pkfox]

I'm in the KT15 area and have had no broadband all day - VM site says the fix will be by 6th Sept 12:09 - wth ? How can they be so accurate and totally inept ? I'm paying for a service I'm not receieving

[jbrennand]

Fix times are just guesstimates.  The most up to date info will be on your “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

See this re. compensation

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Total loss of broadband or phone service

Your broadband or fixed phone line aren’t working at all? Check to see if there’s an outage in your area on our handy service checker. You can report the issue to us by registering it online or alternatively, calling us. If we haven’t fixed the fault within 48 hours from the end of that day, you will be entitled to £9.76 credit per day until it’s sorted. Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill – so there’s no need to call us to credit you.

[Tudor]

Always a guess, someone at VM probably said "Oh it’s 12:09 now, so guess it will take 48 hours to fix",  hence fix time is 12:09 on 6/9.