Broadband - no contract / delivery details

[Sam1417]

I have just moved into a new property which has a Virgin line in it from the last tenant, so requested a self-install pack for the 1 Gig Fibre broadband only package, for delivery today 1st February 

I've not received my proper contract nor any information about the delivery, so I'm not sure what's going on. I ideally need my internet set up ASAP for work... 

Does anyone know how long it might be until I get the rest of the details or have my pack delivered?

[MOD EDIT: Subject title changed for clarity]

[VM-Jon]

Hi @Sam1417 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon