Broadband Upgrade

[Oldhamp]

I have requested a broadband speed upgrade to gig1 this involves upgrading my super hub 3 to 5. How long does it take for QuickStart hub to arrive?

this upgrade was ordered on 16th October. Have not received email yet regarding delivery date but have received new contract details. Thanks in anticipation 

[Daniel_Et]

Hi @Oldhamp, thank you for your query.

I can see you've spoken to the team since you posted. Have you been given clarification on the situation?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Oldhamp]

Hi Dan, have spoken to someone at virgin who is going to escalate this. It seems upgrade ( new hub ) as NOT been processed I have forwarded my pre contract to Sophie ( don’t know who she is ) along with css number. It appears the upgrade cost of 8 pounds is no longer valid although virgin are still advertising it as I speak. Am expecting another call tomorrow. How can an upgrade request be so difficult ?

[Daniel_Et]

Hi @Oldhamp, thank you for your response.

I'm sorry to hear the upgrade hasn't been processed, but I'm glad it's being dealt with.

If you require any further assistance in relation to this matter on the back of the call tomorrow, please let us know.

Regards,
Daniel

[Oldhamp]

am getting no where fast with this, not getting promised call backs or any response to this simple broadband speed upgrade request once again any help would be so grateful. Again here is css # 100259360228