Forum Discussion

PianSom's avatar
PianSom
Tuning in
2 years ago
Solved

Availability - neighbours have it, why can’t I?

I tried asking about this 6 months ago, but got nowhere. Thought I’d try again.  All my neighbours have access to Virgin broadband. Next door’s Virgin cable even runs on my property. But I can’t p...
  • VM-Jon's avatar
    VM-Jon
    2 years ago

    Hi PianSom 

    Thank you for reaching out to us here, welcome to the community.

    There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

    Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

     

    Thank you

    Jon

VM-Jon's avatar
VM-Jon
Problem sorter
2 years ago

Hi PianSom 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.

 

Thank you

Jon

  • Iantedwards's avatar
    Iantedwards
    Joining in
    11 months ago

    Hi

    My neighbours also have virgin, my house even has virgin cables on walls but my postcode changed and I am unable to get virgin installed. Makes no since. Can a team look into this please? 

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      11 months ago

      Hi Iantedwards 👋 Thank you for your post and welcome to the Virgin Media Community 😀

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Regards,
      Daniel

  • PATT3N's avatar
    PATT3N
    Tuning in
    8 months ago

    Hi Jon, sorry to hijack this thread, but I also have the same problem and I desperately want to remain a VM customer.

    I have been a VM customer for nine years and have just bought a new house. The whole road has VM including both my new neighbours, but VM is not available at my property? It's a semi detached property with main road access and a Cat-V cover literally outside the front of my house?

    Is this something you can also help me with?

    Many thanks.