Appointments - pre install

[Petercami1]

Very very disappointed in Virgin media. I have had 4 planned visits to install a new cable to the outside of my property. Not one visit attended! no message to say why!!! support on whatsapp is like pulling teeth. Last time i actually got to type to a real person on there, they said i would be getting a call from a technical person with an hour. That was about 1 week ago!!!

Going to switch back to BT ASAP

Pete

[MOD EDIT: Subject title changed for clarity]

[Tom_W1]

Hi Pete, thanks for your post although we're sorry to hear of your concerns.

We'd like to look into this further for you so we'll send you a PM, please expect this to arrive shortly and respond directly when you can!
Many thanks

[jbrennand]

You are entitled to compensation (credit on your account) for missed visits and delays - see these.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/costs-and-billing/automat...
https://www.virginmedia.com/help/automatic-compensation
https://store.virginmedia.com/the-legal-stuff/terms-and-conditions-for-fibre-optic-services/automati...