Anyone understand what this code means

[copleyto52]

I've been on call about 4 times with the same very unhelpful lady am fit to lose the plot. I cant wait until Wednesday for a technician ive to work im paying for gibabit wifi, hub 5. The network log says

registration complete - waiting operational status

i can connect but it has no internet, LAN cable nothing even comes up when its plugged in.

[Tudor]

Message means that the hub has rebooted and is waiting for a message from the CMTS (equipment at other end of your line). Nothing you can do until technician arrives.

[Beth_G]

Hi copleyto52

Thank you for your post, welcome to the Community Forums.

We're really sorry to hear about the poor experience you had chatting to our Faults Team and for the broadband issues experienced. 

Please let us know how things go following the appointment on Wednesday and we'll be on hand to help if you need further assistance  😊

[jbrennand]

Are you trying the Pre-installation and delivery team on 0800 052 1734 

See if they can help.