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v6coop's avatar
v6coop
Tuning in
2 years ago
Solved

Advice on installation delays

VM have recently run fibre broadband into the village which I am deligted about. I therfore registered my interest and gave contact details so I could get it installed asap. I had a call from a local...
  • David_Bn's avatar
    David_Bn
    2 years ago

    Thanks for coming back to us v6coop.

    Check out the envelope in the top right hand corner and I'll see if this can be re-assessed to see if your address can now be deemed serviceable for you

    Thanks,

    David_Bn

v6coop's avatar
v6coop
Tuning in
2 years ago

Thanks for the reply Matt, but it is sericeable now that everything is ready on the pole. I would have been connected weeks ago if the communication between VM and your various contractors had been 'joined up'. A massive effort to get me on line when the village went live. Now the rush is over nobody can be bothered, your contractors are no doubt elsewhere now and it is too much hassle for them to come back and connect me up. Pretty shocking service really.

David_Bn's avatar
David_Bn
Icon for Forum Team rankForum Team
2 years ago

Thanks for coming back to us v6coop.

Check out the envelope in the top right hand corner and I'll see if this can be re-assessed to see if your address can now be deemed serviceable for you

Thanks,

David_Bn

  • v6coop's avatar
    v6coop
    Tuning in
    2 years ago

    Thanks @David_Bn I have responded to your PM. Apologies for the delay.