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Address not listed but all my neighbours have Virgin Media Broadbank

k0n
Joining in

4 weeks ago - last edited 4 weeks ago by Moderator

Hello, I am experiencing the same problem. Can someone assist me? Address exists on royal mail website, but not on virgin media (other flats around me are listed). I'm hopind the VM database needs updating.

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2 REPLIES 2

k0n
Joining in
In response to alison569

4 weeks ago

Having had a phone call with virgin media sales team, they say the apartment underneath me has access which means I should be covered, they are sending an engineer next week (so it's worth ringing them if you have a similar situation).

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Gareth_L
Forum Team
Forum Team
In response to k0n

3 weeks ago

Hello k0n.

Thanks for your first post and welcome to our community.

Sorry to hear your property is not listed on our database for services.

Can you please let us know how the engineers visit goes.

If you still need help were only a message away and we can send you a private message to take some details.

Gareth_L

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