Hello,
I am considering joining Virgin Media for fibre broadband, but my address doesn't seem to be listed, despite all my neighbours in the block of flats (a victoria converted house) having virgin media fibre! clearly a glitch in the system. postcode is n195rr in london. How can i speak to someone to rectify?
Cheers all!
Hi there,
Thank you for your post, I am more than happy to help you with this. I will send you a private message for some details.
Hi, I'm having same problem. My neighbour is listed by my address isn't listed
Hi jamesdoble, thanks for your post and I'm sorry that you're having problems getting our services.
Did you receive the PM from Jon, and has he provided you with the support needed?
Please let me know if you need any further support.
Regards
Hello. I did get a call from Jon. Helpful!
can you put a priory tag on the “check before install” exterior visual inspection? Keen to get cracking with rest of install without waiting 28 days 😬
thanks!
Thank you for coming back to us Jamesdoble.
I am sure that John will have arrange the best dates possible to get things up and running.
Kind regards,
Zak_M
Hi, I am also on the same boat. I have filled in the form on the website as my address didn’t show up on the drop down list. It’s been a little bit more than 2 weeks now and I haven’t heard anything back.
Hello VM team,
My friend and I are also caught in the same situation -- we're about to move into a new place but our flat number isn't listed, despite the rest showing up on the address list. Would be super grateful for any advice on how to join and sign up for Virgin media broadband services. Thanks!
Hi Slumpybear, thank you for posting to let us know of your situation!
I will send you a PM to confirm a few details and get this raised with the team to see if we can help.
You will find the PM in the top right corner of the page in your Inbox.
All the best!
Hi,
I’m also in the same situation - every house on the street is listed, apart from the one we’re moving to in the new year,
Any help would be greatly appreciated!
Thanks
Hi Dg1111,
Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that your property is the only one not receiving Virgin Media services!
I'll be happy to look into this further for you via Private Message. Please keep an eye out for a purple envelope at the top right corner. I'll be in touch soon.
Thank you.
Hi,
I’m also in the same situation - every flat on my building ( converted Victorian house) has broadband. But address checker shows my flat can’t get broadband.
Any help would be greatly appreciated!
Thanks
Hi,
I have recently moved into a new build property and would like to have virgin media as my internet provider.
My address is not listed on the online postcode checker but all of my neighbours addresses are. I have tried to investigate this by phone and by online chat but have had no success. Could someone please help me with this as I would like to have virgin media as soon as possible?
Thanks,
Brad
Hi Brad7991,
Thanks for using the forums to get this looked into, I am sorry if this has been causing some frustration.
Have you tried to call the sales team on 0800 183 1234 to ask if they can send out a "Spotter" who will come and survey your property to see whether it's eligible for our services?
Thanks,
Megan_L
Hi, same issue. We currently have Virgin Media but at short notice have to move. The new address is not listed, but majority of the postcode and neighbours are on the database.
Need urgent help with this. DE236JS area.
Hey cshall1,
Welcome to the community and thanks for taking the time to post here on the forums.
I'm sorry to hear that your address hasn't been added to the database, have you spoken to our team about this since your last post?
Kind Regards,
Steven_L
Good evening,
I am having the same issue. We have a new built house which is listed with Royal Mail and neighbours have Virgin broadband. I've tried completing the form and waited 3 weeks and still no response despite several calls. Could you please assist as I need internet for work. Thanks
Hi. We are also having the same problem as the rest. Almost everyone in our building has virgin media. The previous tenant also had Virgin media as evidenced by the cabling and the sticker with the user name and password. Can you kindly help us please?
Hi,
We are also having the exact same problem! Other flats in our building have access to virgin media, but our address isn't listed. We tried contacting the sales department but they said that there was nothing that they could do. I don't understand why our neighbours could get the service, but we can't! Any help would be massively appreciated!
Thanks so much
Hi Harbourarm12
Thank you for reaching out to us here, welcome to the community.
There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.
Thank you
Jon
Hi Please could someone help me I have been trying to get broadband and like the others my neighbours have it but my address is not showing / registered , I have used the online form and no one got back to me and spoke to numerous people at virgin and none of them can seem to sort it , please could some one help me as I previously had your services at my previous address for many years and would like to have your services again
Many thanks
Hi BigSid22
Thank you for reaching out to us here, welcome to the community.
There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.
Thank you
Jon
Hi!
Got a similar issue - I’ve recently moved in to a Victorian house converted into flats and we’re on the top floor. The other tenants/flats in the building all use Virgin WiFi but my flat number is not appearing on the address list (neither do two other flats in the building actually but they still have Virgin).
I’ve contacted the sales team who have supposedly requested for an engineer to ring me back but haven’t gotten anything yet. I’ve also completed the online form. Really desperately need WiFi from Virgin as they’re the most competitive price at the moment and with Christmas coming up!
Any advice or info would be much appreciated 🤞🏼 thank you!
