vm modem mode fed up with wifi drop outs

[Mussy]

i have v500 installed

the cable on the outside appears to have a splitter to living room, bed 1 rear,  bed 2 front bed 3 rear to 3 x 360 boxes. 2 mini boxes in use

main router in living room. from living room to office. from the router hard wired to the office to a unmanaged switch :-  3 x pcs, 3 x printers  (2 have wifi capability) 1 x nas 1 x laptop Can hardwire to switch or wifi

No ip DNS

tail scale from outside to nas. no out mode yet

tvs work ok

im fed up with constant drop outs while sitting in the living room and keep being told reboot the routerit seems every time i do a test it fails then 5 mins later works... Hmmmm

all PCs see the naz and connected ever since VM printers don't work

im reading mixed opinions on modem mode and if the tvs will work

thinking of going modem mode to mesh but will tvs still work

[Tudor]

Yes TVs will work fine in modem mode, it’s the best way to run, but might not fix your problem. We need full stats to have a look at your circuit condition.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

• Click on the “> Check router status” button
• Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
• Click on the “Upstream” tab, copy the text and paste into your reply
• Click on the “Networking” tab, copy the text and paste into your reply.
• Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

[Daniel_Et]

Hi @Mussy 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having and that you feel this way 😔

If you could please follow the advice provided by @Tudor in the first instance, that'd be much appreciated.

We can then take things from there and help decipher the best resolution for you.

Regards,

Daniel

[Client62]

Repeated Wi-Fi drop outs - can be caused by VM Hubs having :-

1) Smart Wi-Fi aka Wireless Channel Optimization enabled    ( try disabled )
2) Auto Wi-Fi Channels enabled. ( try 2.4GHz on Ch 1/6/11 and 5 GHz on 36/44 )

The above settings are made in the VM Hub's menu and assume the VM Connect app is not installed on any device in order to prevent unexpected changes to the Wi-Fi settings.