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tired of hub5 keep dropping

looper
Joining in

been a virgin client for over 10 years never had issue like now with hub5 net keep dropping every other min this is bad as hell i will hope for someone to contact me and sort this out of give me back my older router much better than hub5.

4 REPLIES 4

carl_pearce
Community elder

Nothing wrong with a functioning HUB 5.

Sounds like you have a faulty one.

RT123
Dialled in

The Hub 5 it is probably not the fault here - could you please provide the upstream, downstream and network logs from 192.168.0.1 (or 192.168.100.1 if in modern mode)

I do not work for VM, just trying to help!

Tudor
Very Insightful Person
Very Insightful Person

The Hub4 and Hub5 use more frequencies on the cable than a Hub2 or Hub3. Most problems like this are down to a circuit fault. So please post some stats, details follow: 

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.
    • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Ashleigh_C
Forum Team
Forum Team

Hi there @looper 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you have faced these issues with your service and thank you so much again for posting.

Can I ask if you have the Hub in modem mode?