red light on virgin media hub

[retep57]

my vm hub is showing a constant red light instead of the normal white light having tried 3 or 4 times disconnecting the power cable to reset the hub the red light still appears although i have internet connection it worries me  that vm say there is no issues the can find when they do a systems check fron there end and the hub does not feel hot at all i have had this hub for many years without any issues like this, can you help me.

[Anonymous · Accepted solution]

Try a 30 second pinhole reset of the hub with no ethernet connection. 

If it's still red then you need a replacement hub via a VM engineer. 

You can call it in on 0345-454-1111 or else wait for the forum team. 

[Ryan_N]

Hi retep57, 

Thank you for your post and welcome to the forums. 

Sorry to hear you're experiencing this issue! Has the connection issues been before this happened? It's good to hear it's not hot to touch. Have you been able to complete the above what has been advised by @Anonymous? If it's still the same after doing that - please do let me know and I will take it from there. 

Cheers, 

Ryan. 

[retep57]

Hi Ryan 

It's good to hear from, i have tried what @Cardiffman281? surrgested and it did not work although it was a good idea i have tried many different ideas from other people but still nothing has changed, my vm hub is model 3, i have a funny feeling this occured on tuesday when e had the very hot day althogh i am not sure, so if you could help me that would great, many thanks retep57.

[Vikki_M]

Hi @retep57

Thank you for the update.

As that didn't work, we will need to send you a new hub.

I will send you a private message so we can arrange that for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[retep57]

Hi Vikki - Forum Team

                                        Haveing recieved your message regarding my problem you wanted to know who the account name is it is me peter and my address is [MOD EDIT: PERSONAL INFORMATION REMOVED] , i hope this information is what you require many thanks for your assistens.

Yours retep57

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Vikki_M]

Hi @retep57

Thank you, I replied to your private message yesterday morning.

I would recommend to delete this most recent post please just for security as this is a public space.

Please pop back to me over private message when you can.

[tmears]

Hi
I have a similar problem on my router.  It shoes a constant red light, i have tried all the reboots and resets etc but still the same and has been for many weeks now.  What can i do 

Tim 

[Anonymous]

Call it in as a fault with a view to a replacement hub via an engineer. 

[tmears]

Have been trying to but to be honest trying to log a fault with virgin is well challenging!!!! to say the least!!