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problems in hyde tameside ?

Thomas83
On our wavelength

not sure if this is on the right place? has anyone had issues tonight? ive got no stable Internet, when I do a speed test I was showing normal download but zero up load, 

4 REPLIES 4

Cardiffman282
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Carley_S
Forum Team
Forum Team

Hi @Thomas83 

Welcome back to the community forums 

Sorry to hear you were having issues last week with your services. We can see on the systems at our side that you've since been in touch and this all looks resolved for you now. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

 

Here to help 🙂
Virgin Media Forums Agent
Carley

Thomas83
On our wavelength

my service has been fine but today I came home and my box had no light on the front? this has never happened before, I had to turn it off from the switch on the back and back on, after 5 minutes it rebooted so I wonder if this related to my issues last week 

Hi Thomas83, 

Thanks for coming back to us on this one. 

We're sorry to hear there were further issues resulting in you needed to perform a reboot. 

How have things been since you performed the reboot? Are you still having further issues with your connection or are things running as they should be now?

Keep us posted so we can help further. 

Thanks, 

Kath_F
Forum Team

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