no wifi despite connection

[mc1422]

Devices are able to connect to the Hub 3 box, however it does not provide internet. Similar issue to the one 'Gr8manc' posted. His had to be replaced by an engineer but I'm struggling to get in touch with Virgin Media.

[Client62]

What lights are showing on the front of the Hub 3 ?

Login to the Hub 3 menu at http://192.168.0.1/  enter the numeric Hub password ( not the Wi-Fi password )
Once logged in the first page has status info, is the  Internet (Online)  ?

Try both methods to see if there is a known fault in your street ...
Call 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify

Are next door offline too ?

[Alex_RM]

Hi mc1422,

Thanks for posting and sorry to see you're having some connection issues. 

I can see you've been able to contact us to resolve this, if you do still need help with anything please let us know.

Alex_Rm