network stats check

[ellisb51]

Is someone able to check the below stats for me? Are the numerous T3 timeouts concerning?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	-1.7	38	256 qam	1
2	147000000	-1.5	40	256 qam	2
3	155000000	-1.7	40	256 qam	3
4	163000000	-1.7	40	256 qam	4
5	171000000	-1.5	40	256 qam	5
6	179000000	-1.5	40	256 qam	6
7	187000000	-1.4	40	256 qam	7
8	195000000	-1.2	40	256 qam	8
9	203000000	-1.4	40	256 qam	9
10	211000000	-1.7	40	256 qam	10
11	219000000	-1.5	40	256 qam	11
12	227000000	-1.7	40	256 qam	12
13	235000000	-1.7	40	256 qam	13
14	243000000	-1.9	40	256 qam	14
15	251000000	-1.9	40	256 qam	15
16	259000000	-1.9	40	256 qam	16
17	267000000	-1.5	40	256 qam	17
18	275000000	-1.5	40	256 qam	18
19	283000000	-1.4	40	256 qam	19
20	291000000	-1.2	40	256 qam	20
21	299000000	-1	40	256 qam	21
22	307000000	-1	40	256 qam	22
23	315000000	-0.9	40	256 qam	23
24	323000000	-0.7	40	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	350	0
2	Locked	40.3	185	0
3	Locked	40.3	101	0
4	Locked	40.3	176	3
5	Locked	40.3	100	0
6	Locked	40.3	111	0
7	Locked	40.3	116	0
8	Locked	40.3	84	0
9	Locked	40.3	131	0
10	Locked	40.3	119	0
11	Locked	40.3	111	0
12	Locked	40.3	117	0
13	Locked	40.3	169	0
14	Locked	40.3	236	0
15	Locked	40.3	333	0
16	Locked	40.3	307	0
17	Locked	40.3	224	0
18	Locked	40.3	245	0
19	Locked	40.3	209	0
20	Locked	40.3	163	0
21	Locked	40.3	177	0
22	Locked	40.3	165	0
23	Locked	40.3	272	0
24	Locked	40.3	258	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	43.5	5120	64 qam	11
2	23600000	44.3	5120	64 qam	13
3	30100000	43.8	5120	64 qam	12
4	43100000	44.3	5120	64 qam	10
5	49600000	44.3	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	26	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	8	0
4	ATDMA	0	0	7	0
5	ATDMA	0	0	6	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	834ncxv9873254k;fg87dsfd;

Primary Downstream Service Flow

SFID	23500
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	23499
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

 

[legacy1]

Do the T# happen at night like 2am?

[Adduxi]

Post your network log please. 

[ellisb51]

See below:

Network Log

Time Priority Description

22/02/2024 00:24:22	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2024 00:24:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/02/2024 00:35:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2024 12:24:22	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/02/2024 12:24:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2024 00:24:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/02/2024 00:24:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2024 12:55:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2024 12:24:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/02/2024 12:24:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2024 14:47:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2024 00:24:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2024 00:24:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2024 00:32:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2024 12:24:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/02/2024 12:24:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2024 01:55:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2024 01:55:39	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2024 01:54:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2024 01:53:32	critical

[Adduxi]

I would suggest a factory reset as below.  There is something amiss with that number of T3 errors, it's as if the Hub is not completing a download from VM?

60 second factory pinhole reset as below;
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible. NOTE this will remove any custom settings you may have set in the Hub, and they will all have to be setup again.

[ellisb51]

Hi, I have tried this multiple times before and it doesn't make a difference, plus - the hub is running in Modem mode with my own router connected.

[Adduxi]

VM will need to check this for you then.  However you will need the Hub back in router mode for VM to do any checks.  Call it in as a fault.

[Matthew_ML]

Hey ellisb51, thank you for reaching out and I am so sorry to hear about this.

Thank you for confirming all this stuff you've done, let me send you a PM and we can take a look into this.