how to disable 5ghz band on a hub5
I need to disable the 5Ghz band to allow set up of my 2.4Ghz smart plug for table lamps. I have logged into the hub but the disable button is greyed out. I have taken this up already with Virgin tech...
Forum Discussion
I managed to do this but still couldn't get the plugs to link. Not happy. Wish I had kept the Hub3 going . WiFi keeps dropping out too .
Any tips appreciated
SS
- Gareth_L
Forum Team
Hello Sputnikstokie.
Sorry to hear the same things causing you an issue.
Can you please try a Pinhole reset on the Hub.
Also when the WIFI drops do you have any wired devices that lose connection at the same time?
Gareth_L
Tried the pin reset but all it did was that the hub reset to its original WiFi name and p/w. I did notice that under the Security setup it may be possible to apply a different WiFi name and p/w to the 2.4 band but as my smart sockets can't be set to only connect to that WiFi name changing it would be pointless.
Next suggestion...
You shouldn't need to disable 5Ghz to set up a 2.4Ghz only device. If the device doesn't support 5Ghz it can't see the 5Ghz network and will pick up the 2.4Ghz network instead. Even if they have the same name that doesn't matter, the 5Ghz network doesn't exist as far as the device is concerned.
I have various TP-LInk smart plugs and bulbs that are 2.4Ghz only and the 5Ghz network doesn't bother them.
Sounds easy but the device has to be set up via my android phone using the 'smart life' app. This says you have to switch your phone to only connect to your 2.4 band. Can't do that on the phone unless of course each band has a separate WiFi name.
Thanks for the reply on the forums marshall54.
If you sign in to the hub manager on 192.168.0.1 on a web browser, and then enter the setting passwords, located at the back of the hub or underneath, it will direct you to the settings page, to which you can turn off the 5ghz band.
Let us know how it goes.
Kind regards,
Ilyas.
