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broadband upgraded

Joining in

I know that I have WiFi dead zones in the house and want to use the Connect app to scan so that I can obtain booster pods to improve coverage.

The app will not recognise the hub 5, indicating "You have no access to home broadband." I've been through the advice on other community posts and uninstalled/reinstalled the app a number of times. I'm not on a VPN and have not installed any anti-virus software on the phone, which is connected to the WiFi. The Hub is in router mode and is working as I would expect. I can manage it through the IP address.

Any advice on how to resolve my problem?


Forum Team
Forum Team

Hi rewqyy

Thanks for your post and welcome to our community. 

We're sorry to hear the connect app is not locating your Hub5. 

Please ensure you're connected to your Home WiFi in order for the app to connect to the Hub. It won't allow the connection if you're on a Guest network, VPN or Mobile data. If this still doesn't help, try clearing the data within the Connect App. These steps will help you do that: 
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache. 

Please pop back to us when you can. 

Vikki - Forum Team

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