ZTech IP Camera/VM Hub5 - no connection

[Jag5553]

I have a ZTech Baby Bullet camera that worked fine on my old EE Router however, just changed to Virgin Media with 5X hub and it won't find it. I am a novice but have tried different programs to find it like IPConfig, Bitvision. Tried entering manually vis S/N, Mac Address and nothing works. When I tried to register on BitVison it says Not online. It has been back to point of purchase, been tested and there is no problems. I have no idea how to get it to work and, being a novice have no idea what to try. Did try disabling all security blocks. Any help, in basic language would be appreciated as I do need it to cover my property. 

[Client62]

Has the ZTech Baby Bullet camera been factory reset and then following the makers original installation process,
reassigned a static IP in the 192.168.0.xxx range or enabled for DHCP with the VM Hub ?

[Jag5553]

No I don't think it has.

How do I do that please, if it is something I can do?

[Client62]

Get hold of the manual, follow the as new install process to the letter just as was done to get the camera working with the previous EE Router. 

[legacy1]

Get a better router with 1Gb ports or better like this

ASUS TUF Gaming AX6000 Dual Band WiFi 6 Extendable Gaming Router, Dual 2.5G Ports, Gaming Port, Mobi...

use as double NAT wait for modem mode

[carl_pearce]

This wouldn't help if the Camera has a fixed IP address on the wrong IP range!

[Jag5553]

Thank you. I will do that. 

[Jag5553]

Thank you. Hoping it should work with the X5 one.