You have a bug in your systems that it's not allowing us to get an engineer and get internet

We’ve been waiting for internet for over a month now, and we believe you have a system’s massive bug that has left us stuck in an endless loop.

We moved to our new house at the end of November. The external work was completed, and everything seemed fine. We were told the next step was to install it inside, and we were given a date. But every time that date gets pushed back.

Your system doesn’t seem to register that the external work is done, so the installation keeps getting delayed. When we call, we’re told the outside work isn’t complete, only for another technician to come out and confirm that it is. This has happened multiple times now. We get a new installation date, only to receive another message pushing it back again because their system still thinks external work is needed.

We’ve called them around 20 times, each call lasting at least 45 minutes (and sorry but with broken english from your end). Either their system has a serious bug, or we’re just being treated terribly.

On top of that, we’re being told we can’t leave without paying a fee and we work from home...I've just wanted internet.