Forum Discussion

benbn3's avatar
benbn3
Just joined
8 months ago

Yodel return of 10 Aug 2024

I've had a new router delivered (I was told it needed upgrading) and have installed it. All working fine. I packed up the old one and dropped it off at my local Yodel pick-up point as requested. Today (14 August) I had an email from Virgin asking where the equipment was. Sounded a little threatening. I dropped the box off on Wednesday 10 August, was told I would receive a confirmation that Yodel had  picked it up. I had entered my email address carefully on the phone they were using to manage the process at the pick-up point and checked it, but have received no receipt. I've tried downloading the Yodel app, but it won't let me enter my address to complete the installation of the app. All I've got is a photo of the label that I fixed to the box.

How can I prove to Virgin that the box is on the way or find out whether that they have received it?

equipment
returns
yodel
  • John_GS's avatar
    John_GS
    Forum Team
    8 months ago

    Hi benbn3 

    Thanks for posting and welcome to the community.

    It can take 14 days for the equipment to arrive with us, be scanned in and assigned to the relevent account.

    What you've received is an automated message about potential non-return charges.

    Keep your receipts from the returned if we need to discuss this with you, however, we are in the 14 day returned period, as I presume you did mean July.