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Wrong bill

Excapota
Joining in

I cancelled my contract with virgin media in 2022 when I move to a new area where virgin media does not supply broadband. In June this year I am getting information of missed payment on my credit report on virgin media in 2022. I have called the virgin media team and the lady doesn’t understand what am saying. Please can someone help

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @Excapota 

Welcome to the community forums 

Sorry to hear of your concern with a missed payment showing on your credit report. We can look into this for you to confirm the reason for the missed payment. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down. 
 

Here to help 🙂
Virgin Media Forums Agent
Carley