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Windows 7 Laptop wont connect to Hub 5

003294
Joining in

Hi all I have had issues with the internet for the past month when it keeps intermittently dropping out randomly on various devices in the house.

VM decided to upgrade me from Hub 3 to HUB 5 and change a bit of the mains cabling coming in but now my windows 7 laptop won't even find the wifi network even though I'm sitting in the same room as the HUB 5. 

Still getting alot of T4 and T3 errors on the network log. 

All other device work fine. Help appreciated

 

1 ACCEPTED SOLUTION

Accepted Solutions

goslow
Alessandro Volta

A wireless repeater would not need to be on the same electrical circuit. You use it in between the VM hub and the device location. It relays the wireless signal received from the hub to give greater coverage. It may (possibly) give greater compatibility with older devices than the Hub 5 does.

The Hub 5 uses wireless AX standard but (the last time I saw any screenshots of the Hub 5 interface) there were no means to turn off the AX standard and use older standards only. This causes problems for older devices as mentioned above.

If you have had problems with a Hub 3 too, and on other devices and are getting network log errors, then you may have a connection problem and none of the above may be relevant to your actual problem or the two problems may be interlinked.

You seem to be describing two (different?) problems: a wireless connectivity issue in your home/connectivity for an older device plus a problem with your broadband dropping out.

Are you tracking you connection with a BQM?

https://www.thinkbroadband.com/broadband/monitoring/quality

If you post up your hub stat's (downstream, upstream, network logs) someone on here may offer to check them for you.

See where this Helpful Answer was posted

12 REPLIES 12

Cardiffman282
Super solver

The Hub 5 is sniffy about older devices. See https://community.virginmedia.com/t5/Forum-Archive/Hub-5-PC-not-connecting-to-wifi/td-p/4889085 for some ideas. 

---------------
Cancel VM here
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Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

legacy1
Alessandro Volta

go back to hub 3 or get a better router with 1Gb ports put hub in modem mode

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goslow
Alessandro Volta

Some have solved the issue by buying a modern USB wireless adapter and disabling the onboard wireless adapter.

Alternatively, some have connected a modern wireless extender device to the Hub 5 and connected the laptop just to the extender (which has greater flexibility/compatibility in its settings than the Hub 5)

You might still struggle to get either option working though as you are using a long-obsolete operating system.

Thanks for this, but the hub 3 caused me a lot of issues for everyone, internet kept randomly dropping out.

Extender won't work as my room is not on the same electric ring circuit, the USB adaptor I tried and it barely made a difference. Issue I have with the HUB 5 is that it does not even find the network with laptop. Hub 3 with my laptop I was able to find and connect to the network but the connection kept dropping off randomly 

goslow
Alessandro Volta

A wireless repeater would not need to be on the same electrical circuit. You use it in between the VM hub and the device location. It relays the wireless signal received from the hub to give greater coverage. It may (possibly) give greater compatibility with older devices than the Hub 5 does.

The Hub 5 uses wireless AX standard but (the last time I saw any screenshots of the Hub 5 interface) there were no means to turn off the AX standard and use older standards only. This causes problems for older devices as mentioned above.

If you have had problems with a Hub 3 too, and on other devices and are getting network log errors, then you may have a connection problem and none of the above may be relevant to your actual problem or the two problems may be interlinked.

You seem to be describing two (different?) problems: a wireless connectivity issue in your home/connectivity for an older device plus a problem with your broadband dropping out.

Are you tracking you connection with a BQM?

https://www.thinkbroadband.com/broadband/monitoring/quality

If you post up your hub stat's (downstream, upstream, network logs) someone on here may offer to check them for you.

Adduxi
Very Insightful Person
Very Insightful Person

This Wifi extender seems to have helped other uses here with older IT kit.  As noted by @goslow   it does not need ot be on the same ring main.  Also it looks like you need your incoming VM circuit checked out in any case.

Buy TP-Link AC1750 Dual Band Wi-Fi Range Extender & Booster | Wi-Fi boosters | Argos

 

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Thank you for the reply

Wireless repeater - Pointless, doesn't even find the network with this laptop sitting next to the HUB 5
Homeplug - Will not work in the attic room - Not on same ring circuit, works in other rooms on ground floor
Tracking connection - Done that now so thank will report in a few days time
Broadband dropping out - Issue has resolved itself for all the other devices since the Hub 5 upgrade but it's early days still. 
Network log attachedCapture13.PNGCapture.PNGCapture1.PNGCapture3.PNGCapture4.PNGCapture5.PNGCapture6.PNGCapture7.PNGCapture8.PNGCapture9.PNGCapture11.PNGCapture12.PNGCapture13.PNG

Client62
Legend

Cut to the chase with the Win 7 laptop - buy a dual band USB Wi-Fi adaptor and you will be connected to the Hub 5.