Wifi speed

[JoaAll]

The wifi signal in my kitchen is often so weak I can’t connect to it. Other times I can but it’s never very strong. I know why - the router is at the front of the house, the kitchen at the back, with walls and a chimney in between.

When I can connect and do a home scan it says the speed is -88 dBm and all is ‘Great’. But not being able to always use wifi in my kitchen is not my definition of ‘Great’.

Not sure what to do. How will the scanner pick up a black spot? When I can’t connect to start a scan it thinks I’m not at home, so not sure how I qualify for a booster? I’m a volt customer in case that makes a difference.

Thanks in advance for any tips

[Client62]

"it thinks I’m not at home"     .... turn off your VPN / turn off Apple Relay

[Tudor]

-88dBm is considered extremely poor, anything greater than -75dBm is useless. Don’t forget if you get a VM pod it should be halfway between the hub and the target location.

[Kath_F]

Hi JoaAll, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your WiFi connection in the Kitchen. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,