Wifi pods not connecting to hub 5

[CharleyJP]

Hi, I got my self-install kit for hub 5 today and my wifi pods I had with my hub 3 won’t connect to the new hub, the flashing light stays on both of the pods. Please could someone help me with this? Thank you 

[jbrennand]

See my reply here...

https://community.virginmedia.com/t5/Networking-and-WiFi/Pod-not-connecting/m-p/5468146#M573805

[Zach_R]

Hi @CharleyJP,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that you're having some issues with your Wi-Fi Pods and Hub 5 recently. I can see that @jbrennand has offered some advice on this. Has this helped at all? Are your issues ongoing today? If so, can you see the Hub 5 and/or the Pods on the Connect App?

Thanks,
 

[CharleyJP]

Hi, nope still nothing. I can see the hub on the connect app but not the pods and they are still flashing. 

[CharleyJP]

Hi, thank you for your help. They still aren’t working so I’ll give VM a call on the number you’ve provided. 

[Joseph_B]

Hey @CharleyJP,

Sorry to hear this, do let us know how it goes if you call or if they start working, otherwise we can go about helping you here if you still need us.

Joe